Privacy Policy

HARLO Industries LLC ("HARLO," "we," "us," or "our") operates the HARLO SurveySuite mobile application (the "App"). This Privacy Policy explains how we collect, use, and share information when you use the App.

1. Information We Collect

We collect information you provide directly to us, such as when you create an account (name, email address, state/region), subscribe to a plan, or contact us for support. We also collect usage data automatically, including device type, operating system, app feature usage, and crash reports to improve the App.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the App
• Process your subscription and send billing-related communications
• Generate your personalized AI study plan and track your progress
• Respond to your comments and questions
• Send technical notices and support messages
• Comply with legal obligations

3. Sharing of Information

We do not sell your personal information. We may share your information with service providers who perform services on our behalf (e.g., payment processing, cloud hosting, analytics), and as required by law or to protect the rights and safety of HARLO and its users.

4. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you the App. You may request deletion of your account and associated data by contacting us at the address below.

5. Security

We implement reasonable technical and organizational safeguards to protect your information. No method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Children's Privacy

The App is not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will delete it promptly.

7. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy in the App or by other reasonable means. Your continued use of the App after the effective date constitutes acceptance of the updated policy.

8. Contact Us

If you have questions about this Privacy Policy, please contact us at:
HARLO Industries LLC
Los Angeles, California
Email: support@harloindustries.com